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What is Microsoft Dynamics 365 (D365)?

Microsoft Dynamics 365 is a cloud-based business application platform that provides a range of tools and services for managing customer relationships, operations, and analytics. It is part of the Microsoft Dynamics family of business solutions, which includes a range of enterprise resource planning (ERP) and customer relationship management (CRM) applications.


Dynamics 365 consists of a number of different modules that can be used individually or in combination to meet the specific needs of an organization. These modules include:

  • Dynamics 365 Sales: A CRM application that helps sales teams manage customer relationships and track sales activities.

  • Dynamics 365 Customer Service: A CRM application that helps customer service teams manage customer interactions and support requests.

  • Dynamics 365 Field Service: A CRM application that helps field service teams schedule and dispatch technicians, track inventory, and manage customer service requests.

  • Dynamics 365 Marketing: A CRM application that helps marketing teams plan and execute campaigns, track leads, and analyze marketing performance.

  • Dynamics 365 Finance: An ERP application that helps finance teams manage financial operations, including accounts payable, accounts receivable, and general ledger.

  • Dynamics 365 Supply Chain Management: An ERP application that helps supply chain teams manage operations, including inventory management, procurement, and logistics.

  • Dynamics 365 Project Service Automation: An ERP application that helps project teams plan and execute projects, track resources and budgets, and manage customer relationships.

  • Dynamics 365 Human Resources: An ERP application that helps human resources teams manage employee records, benefits, and performance.

Dynamics 365 is designed to be highly customizable and can be integrated with other Microsoft products, such as Office 365 and Azure, as well as third-party applications. It is available in various subscription plans that can be tailored to the specific needs of an organization.


Happy coding,


Tom Hundley

Elegant Software Solutions

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